How can we help?
Help with your health library, agent connections and sharing.
Contact thiago@healthsync.me. Include your app version, iOS version and what happened. Please leave out health records, passwords, approval codes and API keys. If you send a screenshot, hide personal details first.
Connect an app or agent
Start with the connection guides for account requirements, supported records and sending choices.
Open Agents and choose the provider's name. For ChatGPT, use Copy address to copy HealthSync's server address, then add it in the provider's custom connector settings. Your account or workspace must support custom connections.
Start sign-in with the provider, approve the requested access in HealthSync, then return to the original browser to finish. If an attempt times out, return to the same connection and retry.
Connected, but no data yet?
A connection confirms that the agent can contact HealthSync. It still needs imported records and a delivery within the access you approved.
Check the Health tab for import progress. In Agents, open the connection and check its access and delivery status. If you chose to share during connection, keep HealthSync open while the first delivery prepares. Otherwise choose Send data when you are ready. If sharing is paused, resume it deliberately.
Recent records are prepared before older history where supported. Larger libraries take longer. iOS controls background work, and a locked or offline iPhone may delay an answer.
Missing Apple Health records
Confirm that your source app writes the information to Apple Health and that HealthSync is allowed to read it. Check the import categories and date range in HealthSync. An empty category can mean there are no matching records or that access is unavailable; HealthSync cannot determine which permission you denied.
Medication records, clinical Health Records and vision prescriptions are not supported.
Change or stop sharing
Open the connection in Agents to review its permitted data, pause sharing or remove access. You can also pause sharing for all agents. Stopping access prevents future reads but cannot remove copies already held by your provider.
Export or delete your data
Use HealthSync's library controls to export or remove imported records. To delete your account, open Settings → Delete account. Deletion removes active HealthSync cloud data and connections and clears this iPhone's library. Other linked iPhones clear their library when they next connect. If deletion cannot finish, reopen HealthSync to let it retry.
Your original Apple Health records, exported files and copies already received by agents are separate. Removing the app alone does not request server-account deletion.
Privacy requests
Email thiago@healthsync.me for access, deletion or other privacy requests. We may need information to verify the request, but will never ask for your Apple password or an agent API key.
Health questions
HealthSync organises and transfers information. It does not provide medical advice or emergency care. For a medical concern, contact an appropriate health professional; for an emergency, contact local emergency services.